Shipping policy

At MOSS Jewellery, we are committed to ensuring your order reaches you promptly and securely. Please review the details of our shipping policy below:

Shipping Time:

  • All orders are shipped within 1–5 business days of purchase.

  • Delivery typically takes 2–4 days in Turkey and 7-14 business days outside of Turkey , depending on your location.

Shipping Rates and Methods:

  • Shipping costs will be calculated at checkout based on your location and the chosen shipping method.

  • Order Tracking:
    Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.

    International Shipping:
    We ship internationally to select countries. Delivery times and shipping rates may vary based on the destination. Please note that customs duties, taxes, and additional charges are the responsibility of the customer.

    Shipping Delays:
    While we aim to deliver within the estimated timeframe, unforeseen circumstances (e.g., customs clearance, weather delays) may cause slight delays. If you experience any issues, please contact us at mossjewelery@gmail.com for assistance.

    Damaged or Lost Packages:
    If your package is lost or arrives damaged, notify us immediately. We will work with the courier to resolve the issue and ensure a replacement or refund is provided as appropriate.

    Thank you for choosing MOSS Jewellery. Your satisfaction is our priority!